Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts.

TERMS AND CONDITIONS OF ENROLLMENT

By checking the box at checkout, you acknowledge and agree to the following legally binding Terms and Conditions, which govern your participation in any and all programs, products, courses, and services offered by Ridley Academy, including but not limited to: The Ridley Piano Academy online video course, private mentorship programs, group coaching, and challenges such as the “Piano Quickstart” 2-week crash course. Your purchase and continued use of our programs confirm that you understand and accept these terms in full.

Effective Date: DATE OF PURCHASE

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PROGRAM OVERVIEW
Ridley Piano Academy offers online educational programs to help individuals learn and master piano through structured, innovative learning modules created by Stephen Ridley. This includes access to digital materials, video content, group coaching, one-on-one coaching, and live challenges.

Each course, including the flagship Ridley Piano Academy program, is a one-year guided training designed to transform total beginners into expressive, confident pianists through 10–15 minutes of daily practice over a 6–12 month period. These programs include unique intellectual property, methods, and discoveries developed by Stephen Ridley and may not be copied, resold, distributed, or replicated in any form.

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INDIVIDUAL RESULTS MAY VARY
Your success is directly linked to your personal effort and consistent participation. These programs are not passive products; results require dedication, lesson completion, and engagement with coaching.

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INTELLECTUAL PROPERTY
All materials provided are the intellectual property of Stephen Ridley and Ridley Academy and:
• May not be copied, shared, or distributed
• May not be used for commercial purposes, teaching, or coaching by non-authorized individuals
• Are protected under international copyright law

Unauthorized use or distribution will result in immediate removal from the program and potential legal action.

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LICENSE OF USE
Upon purchase, you are granted a non-exclusive, non-transferable, single-user license for personal use only. This license may be revoked upon breach of these terms.

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PAYMENT AND BILLING
You must pay in full or through an approved payment plan to gain access. You are responsible for completing all payments regardless of usage unless a valid refund request is submitted through the official Refund Request Form and approved within the applicable window.

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PAYMENT PLANS AND ACCESS POLICY
If you choose a payment plan:
• You must complete all payments
• Missed or declined payments result in suspension of access to materials and support
• No refunds are given for revoked access due to non-payment
• Access may be reinstated at our discretion once balance is paid in full, but coaching and prizes may not be guaranteed

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REFUND AND GUARANTEE POLICY
Your enrollment is a commitment. Refunds are conditional.1-Year Success Guarantee

If, after completing 100% of the program, including the final video, you see no measurable progress, you may request a refund within 12 months of original purchase.

To qualify, you must:
1.Complete the full course, including all levels and exercises.

2.Submit the final video as instructed in Level 10 – “Get Certified.”

3.Cooperate with the Instructor during the review process, allowing the Instructor to assess progress and provide any necessary feedback or additional guidance.

If, after completing these steps, the student still feels that the course has not helped them improve as a pianist, they may request a refund by submitting a written explanation detailing:

•⁠ ⁠Why the course did not meet their expectations, and

•⁠ ⁠In what ways the program did not help them become a better pianist.

Refunds beyond 12 months are not permitted under any circumstances.

IMPORTANT: Life events (e.g. illness, job changes, relocation, loss of a person) do not necessarily qualify for refunds. By enrolling, you accept this and waive any refunds.

If your purchase was made through a financing company, such as but not limited to Affirm, Afterpay, or others, your refund eligibility is determined by the terms and conditions set forth by the financing provider at the time you agreed to their payment plan. Therefore, their policies supersede Ridley Academy’s internal refund policy when financing is used. For any questions or clarifications, please contact support@ridleyacademy.org

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Dispute and Chargeback Policy

At Ridley Academy, we are committed to providing transparent and fair support to all our students. We understand that issues or misunderstandings may arise, and we encourage all students to contact us first so we can assist directly and resolve any concerns promptly.

Before filing a dispute or chargeback:
Students are required to reach out to our support team at support@ridleyacademy.org
to discuss any issues related to their payment, course access, or refund request. In most cases, our support team can resolve the matter quickly without the need for third-party involvement.

Once a dispute or chargeback is initiated:
Please note that once a student files a dispute or chargeback with their payment provider or financing company, Ridley Academy is no longer able to issue a refund directly. The dispute process is then managed entirely by the payment processor or financing company, and all communication must go through them until a decision is reached.

If the dispute or chargeback is resolved in Ridley Academy’s favor, the decision is considered final, and no additional refunds will be issued for that transaction.

Important:
Initiating a dispute without first contacting Ridley Academy may delay resolution and can negatively impact both parties. Disputes and chargebacks also carry financial and reputational costs to our business. For this reason, we kindly ask that students give us the opportunity to resolve the matter directly and amicably before pursuing a formal claim.

For any questions or concerns regarding payments or refund eligibility, please contact us at support@ridleyacademy.org

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PRIVATE MENTORSHIP POLICY (NON-REFUNDABLE)
Enrollment in our Private Mentorship program is strictly non-refundable due to the immediate allocation of resources. This includes:
• Unlimited 1-on-1 coaching via personalized video tutorials
• 52 live group coaching sessions
• Optional live performances with Stephen Ridley
• Personalized song breakdowns and feedback

By enrolling, you waive all rights to refunds or chargebacks under consumer protection laws. Missed group sessions count toward the 52-session limit, with replays provided.

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PIANO QUICKSTART 2-WEEK CHALLENGE TERMS
• A fun, 14-day challenge for beginners
• Winner selected by Stephen Ridley based on progress
• Prize: Piano + shipping (taxes/duties excluded)
• Not a lottery or paid contest; participation is voluntary

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ACCESS AND DELIVERY
• Delivered digitally via a secure student portal
• You are responsible for maintaining login confidentiality
• Sharing access is strictly prohibited

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CODE OF CONDUCT
Access may be revoked for:
• Harassment
• System abuse
• Piracy or unauthorized sharing

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DISCLAIMERS
• No medical, psychological, or therapeutic claims are made
• No success is guaranteed without effort
• Testimonials are individual experiences, not guarantees

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CHANGES TO TERMS OR PROGRAM
We may modify or discontinue elements of the program or these terms at any time. Continued use constitutes acceptance.

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ENTIRE AGREEMENT
This document is the entire agreement between you and Ridley Academy. It supersedes all prior agreements or representations. If any provision is found unenforceable, the remainder will remain in full effect.

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GOVERNING LAW AND JURISDICTION
This agreement shall be governed by Florida law. Disputes shall be resolved exclusively in the courts of Florida.

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OPTIONAL: MANDATORY ARBITRATION (if enabled)
All disputes shall be resolved through binding arbitration in Florida under the rules of the American Arbitration Association. Judgment may be entered in any court of competent jurisdiction.

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CONTACT
All questions or refund requests must be submitted through our Refund Request Form or emailed to: support@ridleyacademy.com